Welcome to the Terms and Conditions for www.iadoreyour.com. By visiting, registering your details, or making a purchase, you agree to the following terms and conditions.
iadoreyour.com is a trading name of Garrould Limited which is a company registered in England & Wales.
These terms and conditions will be enforced in England under British law. Should an individual clause be deemed invalid the remaining clauses will remain in force.
15 Palace Street
The company number is 06486450
Our VAT registration number is 928029417
You can contact iadoreyour.com by e-mailing us at firstname.lastname@example.org or call us on 08456 525 032.
You will be able to access most areas of the website without registering your details with iadoreyour.com. Certain areas of this website are accessible if you register.
We may change these Terms and Conditions at any time by updating this page. Please check these terms and conditions when you place an order as you are accepting these at this point in the ordering process.
We ensure where possible for the product photos to be as accurate as possible. As many of the gifts we sell are finished by hand there may be small variations between the photo and the gift you receive. This is one of the qualities of our individual gift range. Due to the technical limitations of computer displays and software, colours shown on screen may not be quite the same as the finished product.
When you have placed an order via our checkout process, you will be asked for details to satisfy your order and delivery. You will then receive an e-mail complete with an order acknowledgement, detailing the products you have ordered. Please retain this e-mail until you have received your order. Information we retain as a result of this checkout process is kept confidentially.
Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately. We will notify you if we cannot accept your order. This may occur where the gifts are not available or we can not authorise your payment, if there has been a pricing or product description error.
I Adore Your endeavours to maintain adequate stock levels. If a gift is not available, then we will inform you as soon as possible.
Our prices include VAT.
We charge separately for packaging and delivery. Details of these delivery charges are found on our delivery and gift wrapping page.
Our prices are reviewed at regular intervals are subject to change without notification. The price charged will be the price in effect at the time you pass through the checkout. In the event of Errors & Ommisions in the pricing, details or other aspects of our service we reserve the right to cancel your order and contact you with alternatives or offer a full refund.
There are three options for delivery, Next Business Day, Standard First Class which is 1 – 2 working days and Second Class which is 3 – 4 working days. All gifts are normally sent via Royal Mail although from time to time we may send high value orders via other carriers. All deliveries will need to be signed for, so please keep this in mind when entering a delivery address. We reserve the right to run security checks on payment and delivery details to prevent credit card fraud.
You can send orders to an alternative address at checkout. If you do this and decide not to add your own gift message we will add a card saying who the gift is from.
It is the customer's responsibility to provide the correct delivery address for the addressee. We accept no responsibility for lost gifts when they are delivered to the address provided.
Where the Royal Mail have attempted delivery and the addressee has not collected the parcel or rearranged delivery promptly, the parcel will be returned to us. This may also occur if the incorrect delivery address has been provided. In these cases, we can resend your order at an agreed cost. Alternatively, you will have the right to a refund less deductions for despatch and delivery costs incurred.
Should your parcel not arrive we will ask you to wait 15 working days after which we will despatch your order again or provide a refund, whichever you decide. 15 working days is the timeframe provided by Royal Mail before post can be treated as missing.
We do not accept responsibility for the late arrival of parcels delivered by our Standard European or Worldwide delivery services. For these services the stated time for delivery is an estimate and cannot be guaranteed. Gifts that arrive too late can be returned to us under our refunds policy.
You can cancel an order providing it has not already been despatched. If you have requested next day delivery, you will need to cancel the order before 1pm.
To request a return, please email us at email@example.com. Please quote the order number from the order confirmation e-mail or despatch confirmation e-mail, and your name and address and the reason for the return and we will e-mail you a Returns Authorisation Number and Returns Address Label which you should tape to the parcel.
We recommend that you either obtain a free 'Certificate of Posting' from the Post Office, or send your goods by Recorded Delivery. Where possible please use the original packaging and carefully pack items to prevent damage in transit. The goods remain your responsibility until we signed for them at the returns address. We cannot accept responsibility for returns lost or damaged in the post.
Delivery charges, return postage and gift boxes/wrapping/gift message charges are non refundable unless the goods are faulty.
We will normally process your refund to your credit/debit card within 7 working days of its receipt or provide a replacement where agreed.
This returns policy does not affect your statutory rights.
On-line payment is provided by WorldPay in a secure environment and our on-line store is maintained on a secure server. All credit and debit card transactions are processed by Worldpay.
Worldpay is part of the Royal Bank of Scotland Group. This means that no credit card details are held by iadoreyour.com.
Under no circumstances e-mail credit card information to us or leave credit card numbers on our voice mail system..
iadoreyour.com is fully compliant with the Data Protection Act 1998, E-Commerce Regulations 2002,Privacy & Electronic Communications Regulations 2003 and Distance Selling Regulations 2002, Privacy & Electronic Communications Regulations 2003 and the Distance Selling Regulations 2000.
Please contact us on 08456 525 032 if you have any further question regarding on-line security.
Each registration is for a single user only. Responsibility regarding security of your login and password rests with you, therefore, please do not share your login, username and password with any other person.
The contents of the iadoreyour.com website (including without limitation all descriptions, images, video, audio, photographs, designs, pictures, logos, graphics and written text) are the copyright of Garrould Limited 2008. The copying, modification, reproduction or incorporation of all or part of the material on this website in any form is prohibited with exception that you may print pages for the purpose of using this website or placing an order.
While we endeavour to ensure that the information on our website is correct, we do not warrant its accuracy or completeness. We will not be responsible for any errors or omissions or for the results arising from use of such information. We may make changes to this website, or to the products and prices described in it, at any time without notice.
The material on this website is provided without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
We take all steps to provide an efficient and reliable service, we do not guarantee that your use of the website will be uninterrupted, timely or error-free. We will not be held responsible for any disruption, loss of or corruption of any material in transit, or loss or corruption of data when downloaded onto any computer system.
We do not seek to exclude or limit liability for death or personal injury arising from its negligence of that of its directors, employees or other representatives. To the fullest extent permitted by law and save as provided above, neither iadoreyour.com or any associated company shall be liable for damages arising out of or in connection with the use of this website, the supply of the products or their use or resale by you. This is a comprehensive limitation of liability that applies to damages of all kinds including direct, indirect or consequential loss or damage (including, but not limited to, loss of profit or loss of saving), costs, expenses, or other claims for compensation.
Any claims for loss or damages will not exceed the original order value.
If you are not satisfied with our website or the service your have received
from iadoreyour.com, please contact us at firstname.lastname@example.org or call
us on 08456 525 032. We welcome constructive criticism as we strive to improve
your shopping experience with us.
These terms and conditions do not affect your statutory rights.