Terms and Conditions

Welcome to the Terms and Conditions for www.iadoreyour.com. By visiting, registering your details, or making a purchase, you agree to the following terms and conditions.

iadoreyour.com

iadoreyour.com is a trading name of Garrould Limited which is a company registered in England & Wales.

Law

These terms and conditions will be enforced in England under British law. Should an individual clause be deemed invalid the remaining clauses will remain in force.

Registered Office

15 Palace Street
Norwich
Norfolk
NR3 1RT

The company number is 06486450

Our VAT registration number is 928029417

Customer Services

You can contact iadoreyour.com by e-mailing us at customerservices@iadoreyour.com or call us on 08456 525 032.

General Information

You will be able to access most areas of the website without registering your details with iadoreyour.com. Certain areas of this website are accessible if you register.

We may change these Terms and Conditions at any time by updating this page. Please check these terms and conditions when you place an order as you are accepting these at this point in the ordering process.

Products

We ensure where possible for the product photos to be as accurate as possible. As many of the gifts we sell are finished by hand there may be small variations between the photo and the gift you receive. This is one of the qualities of our individual gift range. Due to the technical limitations of computer displays and software, colours shown on screen may not be quite the same as the finished product.

Placing an Order

When you have placed an order via our checkout process, you will be asked for details to satisfy your order and delivery. You will then receive an e-mail complete with an order acknowledgement, detailing the products you have ordered. Please retain this e-mail until you have received your order. Information we retain as a result of this checkout process is kept confidentially.

Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately. We will notify you if we cannot accept your order. This may occur where the gifts are not available or we can not authorise your payment, if there has been a pricing or product description error.

Stock Availability

I Adore Your endeavours to maintain adequate stock levels. If a gift is not available, then we will inform you as soon as possible.

Pricing

Our prices include VAT.

We charge separately for packaging and delivery. Details of these delivery charges are found on our delivery and gift wrapping page.

Our prices are reviewed at regular intervals are subject to change without notification. The price charged will be the price in effect at the time you pass through the checkout. In the event of Errors & Ommisions in the pricing, details or other aspects of our service we reserve the right to cancel your order and contact you with alternatives or offer a full refund.

Delivery

There are three options for delivery, Next Business Day, Standard First Class which is 1 – 2 working days and Second Class which is 3 – 4 working days. All gifts are normally sent via Royal Mail although from time to time we may send high value orders via other carriers. All deliveries will need to be signed for, so please keep this in mind when entering a delivery address. We reserve the right to run security checks on payment and delivery details to prevent credit card fraud.

Cancellations and Returns

You can cancel an order providing it has not already been despatched. If you have requested next day delivery, you will need to cancel the order before 1pm.

Our priority is to to exceed your expectations and ensure that you are fully satisfied. If, however, you receive goods from us that do not meet your expectations for whatever reason, you can return them to us in a resaleable condition within 14 days for a refund or exchange.

To request a return, please email us at returns@iadoreyour.com. Please quote the order number from the order confirmation e-mail or despatch confirmation e-mail, and your name and address and the reason for the return and we will e-mail you a Returns Authorisation Number and Returns Address Label which you should tape to the parcel.

We recommend that you either obtain a free 'Certificate of Posting' from the Post Office, or send your goods by Recorded Delivery. Where possible please use the original packaging and carefully pack items to prevent damage in transit. The goods remain your responsibility until we signed for them at the returns address. We cannot accept responsibility for returns lost or damaged in the post.

Delivery charges, return postage and gift boxes/wrapping/gift message charges are non refundable unless the goods are faulty.

Refund of Personalised Items

We cannot refund goods which are personalised, made to order or customised in any way unless they are faulty.

Faulty Goods

In the unusual event that your product is faulty or was damaged in transit, you must inform us by emailing us at returns@iadoreyour.com within 5 days of receipt of the gift. We will then advise you where to send your return to. On receipt of the faulty goods we will send you a replacement or provide you with a refund. We will also reimburse your return postage costs for Royal Mail 1st Class Recorded Delivery or equivalent. We do not refund Royal Mail Special Delivery or courier costs unless agreed by us via email prior to the return. Please obtain a proof of your postage costs so that we can refund the correct amount.

We will normally process your refund to your credit/debit card within 7 working days of its receipt or provide a replacement where agreed.

This returns policy does not affect your statutory rights.

Security

On-line payment is provided by WorldPay in a secure environment and our on-line store is maintained on a secure server. All credit and debit card transactions are processed by Worldpay.

Worldpay is part of the Royal Bank of Scotland Group. This means that no credit card details are held by iadoreyour.com.

Under no circumstances e-mail credit card information to us or leave credit card numbers on our voice mail system..

iadoreyour.com is fully compliant with the Data Protection Act 1998, E-Commerce Regulations 2002,Privacy & Electronic Communications Regulations 2003 and Distance Selling Regulations 2002, Privacy & Electronic Communications Regulations 2003 and the Distance Selling Regulations 2000.

Please contact us on 08456 525 032 if you have any further question regarding on-line security.

Registration

Each registration is for a single user only. Responsibility regarding security of your login and password rests with you, therefore, please do not share your login, username and password with any other person.

Copyright

The contents of the iadoreyour.com website (including without limitation all descriptions, images, video, audio, photographs, designs, pictures, logos, graphics and written text) are the copyright of Garrould Limited 2008. The copying, modification, reproduction or incorporation of all or part of the material on this website in any form is prohibited with exception that you may print pages for the purpose of using this website or placing an order.

Disclaimer and Limitations of Liability

While we endeavour to ensure that the information on our website is correct, we do not warrant its accuracy or completeness. We will not be responsible for any errors or omissions or for the results arising from use of such information. We may make changes to this website, or to the products and prices described in it, at any time without notice.

The material on this website is provided without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.

We take all steps to provide an efficient and reliable service, we do not guarantee that your use of the website will be uninterrupted, timely or error-free. We will not be held responsible for any disruption, loss of or corruption of any material in transit, or loss or corruption of data when downloaded onto any computer system.

We do not seek to exclude or limit liability for death or personal injury arising from its negligence of that of its directors, employees or other representatives. To the fullest extent permitted by law and save as provided above, neither iadoreyour.com or any associated company shall be liable for damages arising out of or in connection with the use of this website, the supply of the products or their use or resale by you. This is a comprehensive limitation of liability that applies to damages of all kinds including direct, indirect or consequential loss or damage (including, but not limited to, loss of profit or loss of saving), costs, expenses, or other claims for compensation.

Claims & Compensation

Any claims for loss or damages will not exceed the original order value.

Complaints

If you are not satisfied with our website or the service your have received from iadoreyour.com, please contact us at complaints@iadoreyour.com or call us on 08456 525 032. We welcome constructive criticism as we strive to improve your shopping experience with us.

These terms and conditions do not affect your statutory rights.