Gifts advice for him, for her, and all occasions

iadoreyour.com-birthday gifts for her & gift ideas for men and women
Adorable Gifts & Jewellery Advice
       

FAQ

ORDERING

GIFTS AND PACKAGING

DELIVERY

RETURNS


ORDERING

How do I place an order?

You can create you own gift online at www.iadoreyour.com. Orders via the website are processed 24 hours a day 7 days a week. If your order is placed before 1pm Monday – Friday, your gift can be delivered the next working day. Please see delivery charges under the Delivery section of the terms and conditions.


Alternatively, you can place an order by telephone. Call us on 0845 66 25 032, Monday – Friday 9am – 5pm. Please note calls will be charged at a local rate.


Are gifts that I add to my shopping basket reserved for me?

No, a gift is only allocated to you when you pay for it at the checkout.


How long to gifts remain in my shopping basket?

Items in your shopping basket will be saved for 24 hours, after which your shopping basket will be cleared. This is dependent upon you using the same PC to view your shopping basket. After 24 hours the shopping basket will be cleared. If prices of the gifts in your shopping basket change during this 24 hour period, you will be charged the updated amount. If a gift goes out of stock or is discontinued, you will be notified.


If I have ordered on-line, how will I know that this has been processed and my gifts will be despatched?

You will receive an order confirmation e-mail from us and a payment confirmation from our card processing company (WorldPay a division of Royal Bank of Scotland) The e-mail confirmation details your order and your order reference. All orders are despatched within 24 hours, so it is very important that you check the order confirmation and contact us as soon as possible if you have made a mistake. Once we have despatched your order you can still cancel it by following our returns procedure. When your order is despatched we will send you another e-mail to confirm that it has been despatched.

Please contact us on 0845 6525 032 if you have any queries regarding the above.


How can I be certain that your website is secure?

Our Website does not store any credit or debit card information. When you decide to checkout your order will processed by Worldpay. Worldpay is part of the Royal Bank of Scotland Group. For your added security we also use card verification services such as 3D Secure from Visa. This means that if you have registered a password with your credit card company for online payments, they will ask you for this as part of the transaction. If you are at all concerned about paying online please call us on 0845 6525 032 and we will be pleased to advise and discuss alternative payment options.


GIFTS AND PACKAGING

What happens if a gift is out of stock?

We do not allow you to add items which are out of stock to your shopping basket and we check stock levels again when you checkout.


How do I add a personalized message to my gift?

You can include a personalised message with your gift, free of charge when you reach the checkout stage of your order. This will be up to 100 characters long and is printed onto a card and included with your gift. Please note that you need to complete one order per gift recipient so that we can ensure the correct personalised message goes to the correct person.


How do I send gifts to multiple recipients?

To send gifts to multiple recipients, you will need to complete each gift as a separate order and include your personalised message if you wish to each gift. Each gift will be charged separate postage as each gift will be sent to recipients postal addresses detailed in your order. If you wish to order multiple gifts but have them delivered to yourself rather than each gift recipient, please contact iadoreyour.com on 0845 66 25 032 so that one delivery charge can be applied to your multiple orders. Please note that this one delivery charge might be slightly higher than the standard delivery charges as it will be based on the total weight of your gifts. Corporate customers wishing to send gifts to many recipients should contact Sales@iadoreyour.com.


Do you offer a gift wrapping service?

You can add a gift box and your own message for only £3.50 at checkout. Please see our Gift Wrapping link on the right hand side of our front page for further details. Corporate customers may like to contact us to discuss branded wrapping and packaging options. Please note that a few items are too big to be sent in gift boxes, these will be wrapped instead.


Will a recipient of my gift see how much their gift cost?

We do not send a paper invoice or delivery note with orders. Our e-mail order despatch confirmation is your despatch note and if you require a fully itemised VAT invoice to be e-mail to you please let us know by e-mailing sales@iadoreyour.com. The only paperwork included with the order is the optional gift message which we print on a card for you.


Do I need to register to place my order?

Yes, you need to register with us. We need to know you own name and address and telephone numbers and where you want your gifts sent. For security reasons we may need to phone or e-mail you to check details before your order is despatched. Currently people living outside the UK can register and place orders but we only despatch orders to addresses in the UK.


How do I receive information regarding new gifts and special offers?

You don't need to be a customer to receive our newsletter. To do this you can select the ‘Sign-up for our Newsletter’. If you have ordered from iadoreyour.com you will be sent a newsletter automatically. All of our newsletter e-mails give you an option to stop receiving further e-mails from us, however we think you will find the newsletter interesting and helpful.


How do I put the loop ribbon back around the gift box after opening it?

The ribbon loop contains a small elasticised section so that it will expand and then pull tight to keep the gift box closed. Hold the ribbon on the front left corner with your left thumb, then take the ribbon under the gift box and hook the other end over the top right corner. Try and arrange it so that the elasticised section is under the gift box so it cannot be seen. Finally smooth out any creases. The video below steps you through removing and then replacing the ribbon.



Do you offer an engraving service?

No, sorry we are currently unable to engrave gifts for you.

DELIVERY

How long will it take for the gifts to be delivered and how much will it cost?

Please see delivery options and associated costs below. Please note that each gift will be charged delivery. Please see How do I send gifts to multiple recipients? for more information regarding multiple gift delivery.


Please note that all deliveries will need to be signed for.


FREE standard delivery for orders over £20 (3 - 4 days for delivery) or just £2.50 for orders below £20.


£3.50 – 1st Class Post (1 – 2 days for delivery)


£6.95 - Next Business Day delivery between 9 am – 5.30 pm for orders placed before 1pm.


£6.95 - Named weekday before 1PM (can be arranged up to 21 days in advance).


 

Can I order a gift for delivery outside the UK?

At present we are unable to deliver outside the UK. For the Scottish Highlands and Islands, Isle and Man and Northern Ireland please allow an extra day for delivery. We do deliver worldwide for established corporate customers based in the UK.


Can I enter separate delivery and invoice addresses?

Yes, when you go to the checkout, you will be prompted to enter a Cardholder name and address. This address should be the same as the address to which your credit card is registered. You can enter a separate delivery address and name of the gift recipient if you would like. If the gift recipient shares the same address as you, you can enter their name and choose the option to autofill your address.



RETURNS

What is your Returns, refunds and exchanges policy?

Our priority is to to exceed your expectations and ensure that you are fully satisfied. If, however, you receive goods from us that do not meet your expectations for whatever reason, you can return them to us in an unused and resalable condition within 14 days for a refund or exchange.

To request a return, please email us at returns@iadoreyour.com. Please quote the order number from the order confirmation e-mail or despatch confirmation e-mail, and your name and address and the reason for the return and we will e-mail you a Returns Authorisation Number and Returns Address Label which you should tape to the parcel.


We recommend that you either obtain a free 'Certificate of Posting' from the Post Office, or send your goods by Recorded Delivery. Where possible please use the original packaging and carefully pack items to prevent damage in transit. The goods remain your responsibility until we signed for them at the returns address. We cannot accept responsibility for returns lost or damaged in the post.


Delivery charges, return postage and gift boxes/wrapping/gift message charges are non refundable unless the goods are faulty.


Refund of Personalised Items
We cannot refund goods which are personalised, made to order or customised in any way unless they are faulty.


Faulty Goods
In the unusual event that your product is faulty or was damaged in transit, you must inform us by emailing us at returns@iadoreyour.com within 5 days of receipt of the gift. We will then advise you where to send your return to. On receipt of the faulty goods we will send you a replacement or provide you with a refund. We will also reimburse your return postage costs for Royal Mail 1st Class Recorded Delivery or equivalent. We do not refund Royal Mail Special Delivery or courier costs unless agreed by us via email prior to the return. Please obtain a proof of your postage costs so that we can refund the correct amount.


We will normally process your refund to your credit/debit card within 7 working days of its receipt or provide a replacement where agreed.


This returns policy does not affect your statutory rights.